CUSTOMER SUPPORT

SHIPPING & RETURNS

SHIPPING POLICY

Orders are processed on the same day if possible, otherwise two days after ordering from Monday to Friday, except holidays. The shipping time can take up to 7 days. Once your order has been processed you will receive an email confirmation with your tracking number to follow the status of your order.

SHIPPING RATES

Shipping rates will automatically be calculated at checkout and will match your current location and the weight of your purchase. MAISON PASTIS does not offer any shipping costs.

SWITZERLAND (DOMESTIC SHIPPING)

Until 2 Kg

7.00 CHF

PRICE ZONE 1

EUROPE*

0.5 Kg 14.00 CHF

1.0 Kg 20.00 CHF

2.0 Kg 30.00 CHF

*Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Great Britain, Ireland, Iceland, Italy, Kosovo, Croatia, Latvia, Lithuania, Luxembourg, Malta, Moldova (Republic), Monaco, Montenegro (Republic), Netherlands, Norway, Northern Macedonia, Austria, Poland, Portugal, Romania, Russian Federation, San Marino, Sweden, Serbia, Republic of Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, Vatican, Cyprus

PRICE ZONE 2

OTHER COUNTRIES

0.5 Kg 17.00 CHF

1.0 Kg 27.00 CHF

2.0 Kg 37.00 CHF

DELIVERY ZONES

MAISON PASTIS provides with worldwide delivery service by Die Post.

DELIVERY TIME

Depending on the stock availability of the items. MAISON PASTIS is working on demand or with a limited stock. Every piece is made-to-order in a limited quantity. The delivery time depends on the number of orders and of the load of work. The maximal dispatch time is 6 weeks from the day of the order. You will receive a confirmation email after your order has been placed, and you will be informed of your delivery date by Die Post.

TRACKING NUMBER

Once your order has left us, you will receive an email containing a tracking code to track its progress online.

DELIVERY DELAY

During the sars-cov-19 pandemic and any peak periods you may experience longer delivery periods.

INCORRECT SHIPPING INFORMATION AND AMENDMENTS

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. Please note that incomplete or incorrect shipping adresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of items is to be covered by the customer if this occurs.

DUTY FEES

We are not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charges upon receipt. Please don‘t hesitate to write us with any enquiries at mail@maisonpastis.com

PAYMENT

MAISON PASTIS accepts Mastercard, Visa, credit cards and PayPal. We do not accept American Express.

For PayPal orders, these ones will only be processed once your PayPal transaction has been approved.

CLICK AND COLLECT

MAISON PASTIS offers the pick-up option “click & collect”.

How it works:

- add the product(s) you want to your online shopping cart

- select “click & collect” in the online checkout

- select the pick-up point

- select a time slot by sending us an email at mail@maisonpastis.com

- we will put your purchase together for you

- as soon as the order is ready for collection, we will notify you by email

Pick-up Point:

Zurich University of the Arts

Main Entrance (3d floor)

Toni-Areal, Pfingstweidstrasse 96

CH-8005 Zurich

Time slots:

Monday - Friday from 10 am - 17 pm

RETURN POLICY

DAMAGES ON THE PURCHASE

Please send us an email within 7 business days with photos of the damaged item(s) and the original packing material visible. All broken items will be refund.

Please don‘t hesitate to write us with any enquiries at mail@maisonpastis.com

MAISON PASTIS does not accept returns, in case of breakage we will only be able to send a

replacement if you email and provide us with:

- photos of the entire outside of the original box

- photos of inside of the original box with the damaged item(s) visible

EXCHANGES

MAISON PASTIS does not do exchanges.

Please feel free to ask any questions prior to ordering to avoid confusion about our products. We offer personal assistance to any customer. Contact us at mail@maisonpastis.com